Overview
Smarter communication, stronger collaboration
Designed for restoration contractors, Engage streamlines communication between field teams, office staff, and homeowners. With real-time messaging, automated updates, and secure document sharing, it enhances transparency and efficiency. Homeowners can upload photos, sign authorizations, and stay informed. Integrated with DASH and Mitigate, all communications seamlessly link to job files, reducing errors and saving time. Instant notifications on technician arrivals and job progress build trust and improve the customer experience when it matters most.
Improved customer experience
Ensure a better customer experience with updates sent through text messages of when you are on the way, have arrived, and and have completed work.
Enhanced customer satisfaction
By providing homeowners with timely updates and a platform for direct communication, Engage fosters trust and transparency, leading to higher customer satisfaction.
Empowered customers
Allow the homeowner to take an active role in the recovery process with direct access to upload loss images, sign authorizations and communicate directly with their technician.
Improved customer experience
Ensure a better customer experience with updates sent through text messages of when you are on the way, have arrived, and and have completed work.
Enhanced customer satisfaction
By providing homeowners with timely updates and a platform for direct communication, Engage fosters trust and transparency, leading to higher customer satisfaction.
Empowered customers
Allow the homeowner to take an active role in the recovery process with direct access to upload loss images, sign authorizations and communicate directly with their technician.
Features
Stay connected and informed every step of the way
Keep your customers seamlessly connected with real-time communication, secure document sharing, and automated notifications. Ensure smooth collaboration, enhance transparency, and keep homeowners engaged throughout the restoration process.
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Real-time communication and connection
Facilitates instant messaging between office staff, field technicians, and homeowners, ensuring seamless updates and coordination throughout the restoration process.
Secure document sharing
Allows homeowners and subcontractors to upload photos, documents, and notes directly to the job file through a secure portal, enhancing collaboration and documentation accuracy.
Automated notifications
Sends automatic updates to homeowners about technician arrivals and job progress, keeping clients informed and engaged throughout the project.
Easy authorizations with digital signatures
Never let authorizations delay a job—built-in digital signatures ensure quick approvals and keep stakeholders informed every step of the way.
