Overview
Transform the customer journey
Engage is a purpose-built digital platform for buildings and contents claims, designed to transform customer interactions and workflow automation across the end-to-end claim lifecycle, from self-registration to self-settlement. It enables insurers to enhance engagement with policyholders, improve efficiency, and reduce operational costs through intelligent automation and more seamless communication. The software simplifies and optimises every touchpoint in the customer journey. Whether enabling true self-service, automating approvals, or streamlining enquiries, this platform ensures a frictionless experience for both insurers and policyholders.
Stronger customer connections
Deliver personalised, more seamless interactions that enhance engagement and build trust.
Smarter cost management
Lower operational expenses by streamlining claims processing and resource allocation.
Effortless workflow automation
Reduce manual effort with intelligent processes that optimise efficiency.
Stronger customer connections
Deliver personalised, more seamless interactions that enhance engagement and build trust.
Smarter cost management
Lower operational expenses by streamlining claims processing and resource allocation.
Effortless workflow automation
Reduce manual effort with intelligent processes that optimise efficiency.
Adaptive and scalable
Configure workflows to meet evolving business needs with real-time insights and streamlined integration.
Features
Empowering Policyholders with self-service and connected experiences
Engage empowers insurers with advanced tools that drive automation, efficiency, and customer satisfaction.
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Smarter customer interactions
Empower policyholders with true self-service options and automate routine processes to enhance engagement. Keep customers informed with real-time notifications and alerts while reducing manual inquiries. Enable customers to manage and track their claim across the entire claims lifecycle including smart claims self-estimation and settlement.
Intelligent workflow automation
Reduce manual workload with automated approvals and decision-making. Optimise claims processing from start to finish with AI-driven triage and routing. Accelerate claims operations with pre-configured workflows and digital approvals.
Multi-channel communication
Meet customers where they are with multi-channel engagement. From email and SMS to in-app messaging, Engage ensures policyholders receive timely updates and insurers maintain a clear, centralised view of all communications.
Data-driven insights
Leverage analytics to optimise workflows and improve customer outcomes. Gain real-time visibility into claims processes with advanced tracking and reporting. Actionable insights drive process improvements, while predictive analytics help anticipate customer needs and refine operational strategies.
