Support

Customer support

Cotality offers more than 100 products and data solutions that enable the property industry to better understand current market conditions and risks, plan for the future, and make the best business decisions.

Cotality customer support

Select a product to find support contact details for some of Cotality’s most popular offerings. If you don’t see one of your products listed, please contact your account manager for assistance.

If you notice an inquiry as Credco on your credit report, it is likely because of a recent application for which CoreLogic provides data to lenders. Read more

a la mode

Available 24/7
Phone: (800) ALAMODE
appraiserinfo@corelogic.com
https://help.alamode.com/

AppraisalPort®

Visit our Product Documentation Center to find quick answers, access how-to articles and interactive tutorials, and learn about our products.

Appraisal scope

Weekdays: 8 a.m. – 5 p.m. CT
(800) 900-4954
support@appraisalscope.com

Visit our Product Documentation Center to find quick answers, access how-to articles and interactive tutorials, and learn about our products.

Araya products

Weekdays: 5 a.m. - 5 p.m. PST
844-323-3783
support@cotality.com

Visit our Product Documentation Center to find quick answers, access how-to articles and interactive tutorials, and learn about our products.

Clareity

Contact your local multiple listing help desk.

Claims Inspect™

Need technical support? Please visit our Knowledge Base for immediate access to dozens of articles curated to address FAQs as well as tips and tricks.

Still can’t find what you’re looking for?

Send us an email at: support.restoration@cotality.com
Call us at (866)450-2403 (option 2)

We’re available 24/7 for our valued customers.

Claims Scope™

Need technical support? Please visit our Knowledge Base for immediate access to dozens of articles curated to address FAQs as well as tips and tricks.

Still can’t find what you’re looking for?

Send us an email at: support.restoration@cotality.com
Call us at (866)450-2403 (option 2)

We’re available 24/7 for our valued customers.

Claims Workspace™

Need technical support? Please visit our Knowledge Base for immediate access to dozens of articles curated to address FAQs as well as tips and tricks.

Still can’t find what you’re looking for?

Send us an email at: support.claims@cotality.com
Call us at (877)862-8069 (option2)

We’re available 24/7 for our valued customers.

Claims Validate™

Need technical support? Please visit our Knowledge Base for immediate access to dozens of articles curated to address FAQs as well as tips and tricks.

Still can’t find what you’re looking for?

Send us an email at: support.restoration@cotality.com
Call us at (866)450-2403 (option 2)

We’re available 24/7 for our valued customers.

Collateral Management System

Weekdays: 7 a.m. – 7 p.m. CT
fncsupport@corelogic.com

Visit our Product Documentation Center to find quick answers, access how-to articles and interactive tutorials, and learn about our products.

Commercial Tax Services

(800) 225-4707
customerproductsupport@corelogic.com

Credco

If you notice an inquiry as Credco on your credit report, it is likely because of a recent application for which CoreLogic provides data to lenders. Read more

Visit our Product Documentation Center to find quick answers, access how-to articles and interactive tutorials, and learn about our products.

CRM

Need technical support? Please visit our Knowledge Base for immediate access to dozens of articles curated to address FAQs as well as tips and tricks.

Still can’t find what you’re looking for?

Send us an email at: support.restoration@cotality.com
Call us at (866) 769-7855 (option2)

We’re available 24/7 for our valued customers.

DART

Weekdays: 6 a.m. – 5 p.m. PST
(866) 256-7464
support@closing.com

DASH

Need technical support? Please visit our Knowledge Base for immediate access to dozens of articles curated to address FAQs as well as tips and tricks.

Still can’t find what you’re looking for?

Send us an email at: support.restoration@cotality.com
Call us at (866) 769-7855 (option2)

We’re available 24/7 for our valued customers.

Flood Determinations

Hours: Monday-Friday 7am-7pm CST

Phone: 800-447-1772

Email:  ClientSupport@cotality.com

Income Analysis

Visit our Product Documentation Center to find quick answers, access how-to articles and interactive tutorials, and learn about our products.

LoanSafe

Weekdays: 8 a.m. – 5 p.m. CT

For clients accessing LoanSafe through the RealQuest website:
(800) 345-7334
Support@CoreLogic.com


For clients accessing LoanSafe through an LOS:
(844) 323-3783
Support@CoreLogic.com

Visit our Product Documentation Center to find quick answers, access how-to articles and interactive tutorials, and learn about our products.

Marshall & Swift

Weekdays: 7 a.m. – 7 p.m. CT
Weekends: 8 a.m. – 5 p.m. CT
(800) 544-2678, option 1
is.support@corelogic.com

Matrix

Your 800 number is listed under the help section in your Matrix account.

Mercury Network

Weekdays: 7 a.m. – 7 p.m. CT
(800) 900-4954
mercuryinfo@corelogic.com

Mitigate

Need technical support? Please visit our Knowledge Base for immediate access to dozens of articles curated to address FAQs as well as tips and tricks.

Still can’t find what you’re looking for?

Send us an email at: support.restoration@cotality.com
Call us at (866) 769-7855 (option2)

We’re available 24/7 for our valued customers.

NeighborhoodScout

Weekdays: 7 a.m. – 7 p.m. CT
Weekends: 8 a.m. – 5 p.m. CT
888-370-8324
is.support@corelogic.com

Order Management

Weekdays: 6 a.m. – 5 p.m. PST
(866) 256-7464
ordersupport@closing.com

Portfolio Intelligence and Monitoring

Visit our Product Documentation Center to find quick answers, access how-to articles and interactive tutorials, and learn about our products.

Engage

Need technical support? Please visit our Knowledge Base for immediate access to dozens of articles curated to address FAQs as well as tips and tricks.

Still can’t find what you’re looking for?

Send us an email at: support.restoration@cotality.com
Call us at (866) 769-7855 (option2)

We’re available 24/7 for our valued customers.

QVP

Weekdays: 7 a.m. – 7 p.m. CT
(800) 900-4954
mercuryinfo@corelogic.com

Reactor

Weekdays: 7 a.m. – 7 p.m. CT
Weekends: 8 a.m. – 5 p.m. CT
(888) 370-8324
is.support@corelogic.com

Realist

Contact your local multiple listing help desk.

RealQuest

Weekdays: 5 a.m. - 5 p.m. PST
800-345-7334
support@cotality.com

Residential Tax Services

(800) 225-4707
ResidentialTaxSupport@corelogic.onmicrosoft.com

RiskMeter

Weekdays: 7 a.m. – 7 p.m. CT
Weekends: 8 a.m. – 5 p.m. CT
(888) 370-8324
is.support@corelogic.com

RQE

Weekdays: 7 a.m. – 7 p.m. CT
Weekends: 8 a.m. – 5 p.m. CT
(888) 370-8324
is.support@corelogic.com

SecurityGauge

Weekdays: 7 a.m. – 7 p.m. CT
Weekends: 8 a.m. – 5 p.m. CT
(888) 370-8324
is.support@corelogic.com

SmartFees

Weekdays: 6 a.m. – 5 p.m. PST
(866) 256-7464
support@closing.com

Trestle

Contact your local multiple listing help desk.

Underwriting Center

Weekdays: 7 a.m. – 7 p.m. CT
(888) 370-8324
is.support@cotality.com

Underwriting Commercial Valuation™

Weekdays: 7 a.m. – 7 p.m. CT
Weekends: 8 a.m. – 5 p.m. CT
(888) 370-8324
is.support@cotality.com

Underwriting Residential Valuation™

Weekdays: 7 a.m. – 7 p.m. CT
Weekends: 8 a.m. – 5 p.m. CT
(888) 370-8324
is.support@cotality.com

Verification of Employment and Income

Visit our Product Documentation Center to find quick answers, access how-to articles and interactive tutorials, and learn about our products.

Weather Verification Services


Do you need technical support or have questions
?  

Send us an email at: is.support@cotality.com or
Call us at (888)370-8324 (option 2)

We’re available  

•  Monday-Friday: 8 am to 8 pm (ET)

•  Saturday-Sunday: 9 am to 6 pm (ET)